Refund policy

Return and refund policy

We have a 10-day return policy. You have 10 days after receiving your item to request a return.

This policy applies to orders shipped within the United States. We currently ship within the United States only.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at mygosteel@gmail.com. Returns must be approved before items are sent back. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, Gosteel will send you a prepaid return shipping label and instructions on how and where to send your package. For approved eligible U.S. returns, the return shipping label is free to the customer. No return shipping fee and no restocking fee are charged.

Return address:

Gosteel
9132 Abbott Ave
Surfside, FL 33154
United States

Damages and issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will review the issue and help make it right.

Exceptions and non-returnable items

We do not accept returns on gift cards, final sale items, or items that are not in their original condition. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. It can take additional time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since we approved your return, contact us at mygosteel@gmail.com.